FAQS

The myPennMedicine app provides Penn Medicine patients with easy and secure access to their personal health information. Access the information you need most.

mypennmedicine

Details include test results, SKUs, purchase and replenishment requirements, busy schedules, and more, including syncing your Apple Health tracking device with the myPennMedicine connection.

Frequently Asked Questions

What is myPennMedicine?

myPennMedicine provides patients with secure and personalized online access to part of their medical files. It allows you to safely use the Internet to manage and maintain your health information.

Are there any charges for using myPennMedicine?

myPennMedicine is a free service for our patients.

What is an activation code?

When registering with myPennMedicine for the first time, you use your activation code as well as your zip code, date of birth, and sometimes your social security number. If this is your first login, select the New User link and follow the instructions to enter your activation code. These codes require the correct use of capital letters and clothing, please register exactly.

What is my username if I have an activation code?

MyPennMedicine does not require a username or password to use your activation code. You only use the activation code once to login to myPennMedicine for the first time. When logging into myPennMedicine for the first time, you will be asked to create your own myPennMedicine username and password.

What if I forget my password?

You can set a new password by checking the Forgot password? Form. Follow the instructions, answer the password reset question correctly, and you will be able to reset your password.

Could I create a password for myself and change it whenever I want?

Select the Account Settings section from the Profile menu. Your password can be changed from here at any time. You should not disclose your password to anyone else. Replace your password immediately if you think it has been guessed.